Terms & Conditions

Quietharbor provides household documentation coordination, filing system administration, records organisation, and household routine consultation. All services are administrative and informational in nature. They are not regulated activities and do not constitute professional advice in any field.

The three current service engagements are:

Quietharbor's services are administrative only. The following are expressly outside the scope of any engagement, regardless of what is discussed during sessions:

• —Interpretation of documents for any regulated purpose.
• —Advice on financial, taxation, estate, property, or family matters.
• —Representation of the household in dealings with any institution, authority, or third party.
• —Preparation of documents for submission to any authority.
• —Storage of original documents on behalf of the household.

Where a coordinator notices that a household may benefit from consulting a professional in a regulated field, they may make a general observation to that effect — this is informational only and does not constitute a referral or recommendation.

An engagement begins when both parties have agreed to the engagement in writing — typically by email — and a deposit has been received where applicable. Submitting an enquiry through our website does not constitute a booking.

We will make reasonable efforts to confirm availability and respond to all enquiries within two working days.

Fees are as stated at the time of booking confirmation. All fees are quoted in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless otherwise stated.

For single-session engagements, full payment is due before or at the time of the first session. For multi-session engagements, a 50% deposit is due before the first session and the balance is due before the final session.

Payment may be made by bank transfer to details provided at the time of confirmation, or by arrangement in cash at the time of the session.

We understand that household circumstances change. The following applies to all engagements:

• —48 hours or more before a session: rescheduling at no charge; full refund of any deposit if cancelling entirely.
• —Less than 48 hours before a session: rescheduling subject to a RM 80 rebooking fee; deposits are non-refundable if cancelling entirely.
• —No-show: the session is considered completed for billing purposes.

If we need to reschedule a session, we will give as much notice as possible and will arrange an alternative time at no additional charge.

On-site engagements require access to the household's filing areas and the paperwork within them. The household agrees to make these available at the agreed time.

The coordinator will work with whatever is present. They will not remove documents from the household without explicit agreement, and will not access documents that the household asks them not to. The effectiveness of the engagement depends on the household's willingness to engage openly — coordinators cannot work around materials that are withheld.

Each engagement produces a written deliverable: an annual summary, a filing structure document, or a set of household routine notes, as applicable. These documents are prepared by the coordinator and are provided to the household in printed form at or shortly after the final session.

Written deliverables are prepared as administrative records only. They are not professional reports, certified assessments, or documents for submission to any external body. They describe what was observed and what was done, in plain terms.

Quietharbor retains no continuing responsibility for the household's paperwork once an engagement has concluded and the deliverable has been provided.

Coordinators work in households and handle personal documents. We take this responsibility seriously. Information observed during a session is not discussed outside the engagement team, is not used for any commercial purpose, and is not shared with any third party except as described in our Privacy Policy.

We ask households to treat the contents of their written deliverables as household documents — the information in them reflects the household's own paperwork and is not independently verified by Quietharbor.

Quietharbor's services are administrative. We are not responsible for the content, accuracy, or legal standing of any document we sort, file, or reference. We do not verify documents for authenticity, completeness, or compliance with any requirement.

Our liability in connection with any engagement is limited to the fee paid for that engagement. We are not liable for any loss arising from the household's reliance on the contents of a written deliverable, or from the absence of any document we were not made aware of.

Nothing in these terms limits our liability for personal injury caused by our negligence, or for any other matter where such limitation is not permitted under Malaysian law.

These terms are governed by the laws of Malaysia. Any dispute arising from an engagement with Quietharbor will be subject to the non-exclusive jurisdiction of the courts of Malaysia.

We would prefer to resolve any disagreement by direct conversation. If you have a concern about an engagement, please contact us before taking any formal step — we are generally able to reach a satisfactory resolution by talking things through.

Questions about these terms may be directed to us at any time. We are also happy to clarify any aspect of an engagement arrangement before it is confirmed.