Privacy Policy

Quietharbor is a household documentation coordination practice based in Kuala Lumpur, Malaysia. Our registered address is Suite 12A, 65 Jalan Hang Tuah, 50100 Kuala Lumpur. We provide administrative, informational, and archival support to households — we do not provide regulated services of any kind.

We are committed to handling personal information responsibly and in a manner consistent with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains our practices in plain terms.

We collect personal information only when it is directly necessary for the engagement at hand. The categories below describe what we may hold at any stage of a working relationship.

We use personal information for the following purposes only:

• —Responding to enquiries submitted through our contact form or by telephone.
• —Arranging and confirming on-site coordination sessions.
• —Producing the written deliverables that form part of each engagement (annual summaries, filing structures, household routine documents).
• —Sending administrative communications directly related to a current or recently completed engagement.
• —Maintaining internal records for our own operational purposes, including billing and scheduling.

We do not use personal information for marketing, profiling, or any purpose beyond the engagement itself. We do not send unsolicited communications.

Engagement records are retained for a period of three years from the conclusion of the most recent engagement. After this period, records are reviewed and removed unless there is a specific administrative reason to retain them for longer.

Enquiries that did not result in a confirmed engagement are removed from our records within six months.

Physical notes and printed deliverables produced on site are either handed to the household at the close of the session or, where retained by us for follow-up work, stored in a locked filing cabinet at our Kuala Lumpur office.

Digital correspondence is held on password-protected systems accessible only to the coordinator assigned to the engagement.

We do not sell, rent, or transfer personal information to any third party for commercial purposes. Information may be shared in the following limited circumstances only:

• —With a colleague coordinator within Quietharbor who is covering a session on behalf of the assigned coordinator, and only to the extent necessary to carry out the session.
• —Where required by applicable Malaysian law or by a lawful request from a competent authority.

In no circumstance is household paperwork, document content, or session notes shared outside of Quietharbor without the explicit written consent of the household.

Under the Personal Data Protection Act 2010 and as a matter of our own practice, you have the following rights in relation to personal information we hold about you:

• —Access. You may ask us at any time what information we hold about you and request a copy of it.
• —Correction. If any information we hold is inaccurate or incomplete, you may ask us to correct it.
• —Withdrawal of consent. Where processing is based on your consent, you may withdraw that consent at any time without affecting the work already carried out.
• —Deletion. You may request that we remove your records earlier than our standard retention period, subject to any legal or operational obligations we have.

To exercise any of these rights, please contact us by email at [email protected] or by telephone on +60 11-2746 3081. We will respond within fourteen working days.

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We may update this policy from time to time as our practices develop or where required by changes in applicable law. When we make meaningful changes, we will update the "Last reviewed" date at the top of this document.

We recommend checking this page periodically if you have an ongoing engagement with us.

If you have a question about this policy or about how we handle your information, please reach us through any of the following: